FAQ's

What are your business hours?

As America's #1 on-line vineyard & orchard supplier, our website and mobile app allow you to shop for your supplies 24 hours a day, seven days a week! We also staff our experienced and knowledgable customer service desk Monday thru Friday from 9 am to 5 pm, eastern time.  

Where are you located?

Our main headquarters is located outside of Charlotte, North Carolina. We ship orders from suppliers and depots all across the nation, including our partner location in California. As a result we can expedite shipping times and save you money. 

What forms of payment do you accept?

We accept American Express, Visa, MasterCard, PayPal, Google Checkout and by check for those customers that have an account set-up with us. Overdue invoices are subject to a 1.5% per month fee.

How do you ship?

We ship orders using FedEx, US Mail (when applicable), and Freight.

How long will my order take to ship?

All in-stock products ship within 24 hours. Orders shipped via bulk freight will ship within two business days (unless otherwise advised).

How long will my order take to get here?

Orders are shipped priority ground at no extra cost and arrive within 2-5 business days, depending on your location. Many shipments are shipped air freight, at not extra cost. 

What are the shipping charges?

Shipping costs depend on the size and weight of the items you are ordering. Our relationship with FedEx and USPS allows us to receive shipping discounts which we pass along to you, our customer.

Is there an express shipping option?

Yes, there is. Based on your order, you have the availability to select multiple options for shipping. Bulk freight orders, however, cannot be shipped express and an estimated delivery date is available at the time of shipping. 

Can I get my harvest lugs stamped with my logo?

Harvest lugs look great with a logo! We would be happy to work with you to make this happen. Stamping your logo on Harvest Lugs is a special order item, and we will need you to send your logo to us in a PDF format to info@orchardvalleysupply.com. Then, just give us a call to let us know you would like to have the coolest harvest lugs on the block!

Is there a calculator to tell me the number of vines, posts and wire that I will need for planting this amount of space?

We find that each vineyard is unique and site specific. There are independent calculators available on the internet which may give you an idea of what you might need, but we recommend that you check with your local Agriculture Extension Agent or consultant before investing in equipment.

Is it faster to order online or to place the order over the phone?

We are available for orders either way you prefer. Placing an order online, however, does allow us to process an order faster.

I heard 9 gauge wire is better than 12.5 gauge. Is that true?

Before the creation of high-tensile metals, both 8 and 9 gauge wires were recommended to handle the weight of a grape trellis. Since then, the use of 8 and 9 gauge wire is no longer necessary as the 12.5 gauge high-tensile wire can now handle the required weight, even when taking Muscadine Grapes into consideration.

What is your return policy?

Materials returned for refund or exchange are subject to a 15% restocking fee. Materials must be in new, unused condition for resale. Some items, like power equipment, are not returnable if the box has been opened. Customers are responsible for shipping costs associated with return orders. No returns after 30-days from receipt of order. Contact info@orchardvalleysupply.com if you have any questions, or would like more details.

My shipment is damaged, what do I do?

Please inspect your order immediately upon delivery. If your order was damaged, it is your responsibility to save the box and packaging material so the shipper can make an inspection. DO NOT sign for the freight carrier shipments until you check that the order is complete and undamaged. Once signed, the shipment is your responsibility. Please note damages and shortages on the freight bill. The customer is responsible for unloading unless assistance is noted at the time of the order.